Refund Policy

DAMAGED BOOKS (EXCLUDING SALES AND SCRATCH & DENT ITEMS)

If your book arrives with one of these major issues, take clear pictures of the damage and reach out through the Contact page within 7 days of when you received your delivery:

  • Torn or missing pages - that affect readability.
  • Water damage - including warped pages, stains, or mold.
  • Binding issues - such as loose, detached, or broken binding.
  • Cover carnage - including deep dents, large tears, or excessive scratching.
  • Printing errors - such as missing text, misprints, or pages out of order.

There are no returns for minor cosmetic imperfections or damage done after delivery. 

SCRATCH & DENT BOOKS

There are no returns or refunds on a scratch and dent book. There is no guarantee on the exact type or degree of damage on the book when this product is selected. Prices have already been reduced to factor in any damage or misprint that may appear on the book received and they are sold 'as is'. If you receive the wrong book, please contact us through the Contact page within 7 days of delivery with supporting evidence.

MERCHANDISE (EXCLUDING BOOKS)

Some of the products are Print on Demand. This means they are printed just for you, when you order it. This also means that we cannot accept returns for change of mind, if you made a mistake with selection, or if the product does not fit, so it is important you check the product details before placing an order.

If you have received a product that is damaged prior to you handling it, or if it has a manufacturing defect, please use the Contact page within 7 days of delivery and we will review your claim. Be sure to take clear photos of any damage including to the outside packaging at the time you receive the products as this will help with our review.

NOTES ON SHIPPING

If a package is deemed lost in transit, or damaged due to improper carrier handling after it leaves our facilities, an investigation/claim must be lodged with the postage carrier and a copy of this confirmation must be provided with the return enquiry through our Contact page along with all other supporting evidence.

Shipping Address - If you provide us with an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be responsible for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed Deliveries - Shipments that go unclaimed are returned to our facility and you will be responsible for the cost of a reshipment to yourself (if and as applicable).